🔐 Privacy Policy

We respect your privacy and are committed to protecting your personal information.
        •        We collect data such as name, shipping address, email, and payment information only for order processing and customer support.
        •        Your information will never be sold or shared with third parties, except for necessary services like shipping and payment processing.
        •        All transactions are secured with encryption and comply with PCI standards.

If you have any questions about your data, please contact us at:
📩 [Your Email] | 📱 WhatsApp: [Your Number]

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🔁 Refund & Return Policy

At Vivi Charms Shop, all sales are final due to the surprise nature of our products (e.g., lucky bags, DIY kits, beadable pens). We do not accept returns or exchanges unless the item is incorrect.

If you receive a damaged or wrong item, please:
        •        Contact us within 48 hours of delivery
        •        Provide photos of the item and packaging
        •        We’ll offer a replacement or partial refund, depending on the case

Refunds (if approved) will be returned to your original payment method within 5–7 business days.

Non-refundable items include:
        •        Change of mind
        •        Opened or used items
        •        Personalized or custom items

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🚚 Shipping Policy

We ship worldwide from our warehouse.

Shipping Time Estimates:
        •        🇺🇸 United States: 7–14 business days
        •        🇬🇧 UK / 🇪🇺 Europe: 8–18 business days
        •        🌎 Other countries: 10–25 business days

All orders are processed within 2–4 business days. Tracking numbers will be sent via email after shipment.

Shipping costs vary by destination and weight. You will see the exact cost at checkout.

Note: We are not responsible for customs delays or additional fees in your country.

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📜 Terms of Service

By using our website and placing an order, you agree to the following:
        •        You are at least 18 years old or have permission from a parent/guardian
        •        You will not use our products for any illegal or unauthorized purpose
        •        We reserve the right to modify or update our products, pricing, or policies at any time without notice
        •        We are not liable for any allergic reactions or damages caused by product misuse
        •        Orders may be canceled or refunded at our discretion if we suspect fraud or policy violations